Community Tech Help

There are several ways to get community-based tech support from the SCN community, such as the Help Desk. You can use any of these methods to request Internet service from us, request general technology or computer help, or contact us about any other topic.

Join our Discord!

The FASTEST way to get support will be to join the #support channel on our Discord, a messaging platform that we use to organize.

Follow these steps to join Discord:

1. Join our Discord server via the invite link. You will need to log in or create an account to join, and a moderator will need to assign you a role before you are allowed to join permanently.
2. Install Discord for your computer, Android, or iOS device to stay up-to-date on conversations.
3. When posting to the #support channel, describe your question or problem in as much detail as you can. Someone from the community will most likely respond within a few hours.
4. If you would like to get to know the community, introduce yourself in the #introductions channel! How did you hear about SCN and why are you interested? (More complete instructions can be found here).

Community Help Lines

Our help desk is best-effort and all volunteer-based, so our availability may be highly variable!

• Phone Number (Voicemail-only except during staffed Community Tech Help hours): (253) 655-7221
  • You may also send text messages to this number, which will be checked during staffed hours.
• Email address (preferred): support@seattlecommunitynetwork.org

Help Desk Volunteers

We are always recruiting more volunteers willing to offer tech support. Join our team by simply signing up on this interest form, we need you!

Please let us know if you have additional questions or concerns in the #support channel on our Discord.

Documentation

As always, please do not hesitate to consult our docs for any information, or submit an issue on the docs site github if there is information missing that you would like to see.