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Community Tech Help

There are several ways to get community-based tech support from the SCN community, such as the Help Desk. You can use any of these methods to request Internet service from us, request general technology or computer help, or contact us about any other topic.

Join our Slack!

The FASTEST way to get support will be to join the #support channel on our Slack. Slack is an instant messaging platform (very similar to Discord) that we use to organize.

Follow these steps to join Slack:

  1. Create a Slack account if you don’t have one already
  2. Install Slack on your computer and phone to always stay up-to-date.
  3. Join our Slack workspace
  4. Click “Browse channels” and click “Join” on the #support channel. Describe your question or problem in as much detail as you can, and someone from the community will most likely respond within a few hours.
  5. If you would like to get to know the community, introduce yourself in the #introductions channel! How did you hear about SCN and why are you interested? (More complete instructions can be found here).

Community-Run Help Desk

In early 2022 we will begin staffing a primarily virtual, volunteer-based community technology help desk. We hope to gain access to a physical space for this soon, but do not have that set up yet.

Please check our available hours and sign up for an appointment slot using the calendar link below if you can (or contact us another way if that doesn’t work), as it helps the volunteers plan for our time. However, you may also drop in during our scheduled calendar hours without an appointment.

  • Our Help Desk Calendar: You can sign up for an appointment slot for any staffed volunteer hours indicated on the calendar.
  • Phone Number (Voicemail-only except during staffed Community Tech Help hours): (253) 655-7221
    • You may also send text messages to this number, which will be checked during staffed hours.
    • Inquiries about getting connected to our Internet service can also be sent here.
  • Email address for general Community Tech Support: techsupport@seattlecommunitynetwork.org
  • Email address for SCN Internet service-related support: help@seattlecommunitynetwork.org

Submit a Support Ticket

Our volunteers use the osticket open source ticketing system to help us manage support requests. The osticket interface is available in a variety of languages. You can open a ticket directly in our osticket instance, which will be forwarded as an email to the tech help email addresses. The ticket number and record will be sent directly to your email address so you can check on its status in the future, so please make sure to check your spam folder if you don’t receive it.

Documentation

As always, please do not hesitate to consult our docs for any information, or submit an issue on the docs site github if there is information missing that you would like to see. Also feel free to message the Slack for the same purpose.